![]() ITIL (IT Infrastructure Library) is a framework that IT professionals use to identify best practices for their IT service management. ![]() ![]() The ITIL® Process Map for Microsoft Visio is an officially 'ITIL® licensed product'. Process diagrams in four levels of detail describe the process activities and the information flows between the ITIL processes. ITIL® translated into easy to read, customizable Visio process templates in BPMN format.
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